Appointments with the Doctors

All consultations are by appointment made by telephone or in person with our reception staff.

APPOINTMENT TIMES

Usual consultation times are:

7.30am – 8.30am (Wednesday & Friday)

8.30am – 11.00am

2.30pm – 5.20pm

Appointments are 10 minutes long. Double appointments are available on request. There is an emergency surgery for urgent problems each day, usually at 3pm (by appointment).

APPOINTMENTS SYSTEM

If you require an appointment within the next 72hr period, we operate a system whereby appointments release at 8am every day from Monday to Friday for

  1. On the Day Appointments

  2. Next Available

We also have appointments in our database for up to 4 weeks in advance.

TYPES OF APPOINTMENTS

We offer 4 different types of appointments for our patients to help provide you flexible access to your doctor or nurse.

  1. ADVANCE BOOKING: appointments can be made up to 4weeks in advance.

  2. TELEPHONE APPOINTMENTS: for simple questions or follow up 11.00 to 11.30am.

  3. ADDITIONAL OUT OF HOURS SURGERIES: (Please note the phone lines are closed until 8am)
    7.30am to 8.30am Wednesdays and Fridays (by pre-booked appointment only).

  4. EMERGENCY SURGERY: Our surgery has a daily emergency surgery for urgent cases only. Please be advised that you may be asked for a reason for your visit. This is to help signpost in an appropriate way and is not meant to cause offence.

House Calls

House calls are for the seriously ill or housebound patients.

We operate a duty doctor system who will do most of the daily house calls; be prepared to leave a contact number as they may call you back before coming out to visit.

Please ensure all house call requests are in as early as possible preferably by 9.00am.

Please note: It is easier for us to provide a higher standard of care if patients attend the practice. House calls are time consuming and can impact on the amount of time we have available for all of our patients. We encourage you to attend the practice if at all possible.

Telephone Advice

For simple problems or follow up telephone appointments can be made where your doctor will call you back at a designated time between 11.00am and 11.30am.

Please ensure your phone number is up to date.

You can also leave telephone messages for your doctor if a consultation is not required.

Cancelled Appointments

It is important that you inform the reception staff if you you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays).

If you are Late

Please attend your appointment on time , if you are late you may not be seen.

Please note appointment times may vary during illness and holidays.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.

Request for GP Letters/Completion of Forms

If your Doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. Please allow at least five working days before collecting your letter, if you require this letter urgently please inform your Doctor during your consultation. If you wish your Doctor to complete a form/report for you, there will also be a charge for this, please allow 48 hours before uplifting your form.

The reception staff will advise you of any applicable charges.