West End Medical Practice

Edinburgh GP Practice

West End Medical Practice
36 Manor Place,
Edinburgh,
EH3 7EB
Telephone: 0131 225 5220

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      • Violent and Abusive Patients
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    • Change of Address
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    • Consent to Contact by Email
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  • Welcome to the Practice

    Our practice is a modern purpose designed medical centre serving the medical needs of our area.

    Welcome to the Practice
  • Repeat Prescription Request

    PLEASE BE ADVISED THAT NEWLY REGISTERED PATIENTS WILL NEED TO DISCUSS WITH A CLINICIAN THEIR REQUIREMENTS PRIOR TO THEIR FIRST PRESCRIPTION FROM THE PRACTICE.  PLEASE CALL THE PRACTICE AT 08:30 ANY WEEKDAY MORNING TO ARRANGE A CALL BACK FROM A CLINICIAN. Due to increased Covid 19 demands on the surgery and the local pharmacies the… Find out more

    Repeat Prescription Request
  • Clinics and Services

      We run many clinics for the management of chronic diseases and offer a wide variety of medical services.

    Clinics and Services

Phone

Prescriptions

Appointments

Registration

Welcome to West End Medical Practice

Repeat Prescription Ordering?

The practice advises our patients to order your prescriptions at the earliest time possible.  NO prescriptions can be ordered over the telephone, as the practice needs a complete paper trail for patient safety and auditing purposes

Have You Run Out of Medications?

If you have run out of your medications please contact your pharmacist in the first instance.  Your pharmacy can issue most medications on an emergency basis.  After that please make a request for your medications from the Practice website.

Online repeat Prescriptions

Due to increased Covid 19 demands on the surgery and the local pharmacies the method or ordering repeat prescriptions will be enhanced.

All new and existing patients will need to register for the new service. All patients must have a valid email address for this new service and is used solely by you or your representative.

Please click on this link to register for the new service.

New Repeat Prescription Ordering Registration Service

Change of Address

It is very important that we hold a correct address and telephone number for you. If either of these changes, please notify us. Please click on the link below to complete the change of address form.  

Change of Address

Out of hours

Getting a Doctor out of normal surgery hours:
Telephone NHS 24 on 111
In an emergency call 999

Minor Injuries Unit

The Minor Injuries Unit at the Western General Hospital:
Open seven days a week from 9.00am to 9.00pm.
No appointment is necessary.
www.nhslothian.scot.nhs.uk

Doctors

Partners

Dr Dean G Pope MBChB (Edinburgh) 1986, DRCOG, FRCGP
Dr Kirsten Macdonald MBChB (Aberdeen) 1991, DRCOG, DFFP, MRCGP
Dr Catherine Smith MBChB (Glasgow) 2003, DRCOG, DFFP, MRCGP
Dr Rory O’Conaire BSc, MBChB (Aberdeen) 2005, MRCGP

Salaried GP

Dr Emily Schofield – currently on maternity leave

Dr Emily Beirne

Dr Claire Reeve

Dr Katie Emerson

Dr Jennifer Devine – currently on maternity leave

GP Registrars

Dr Nicole Machnikowski

Dr Dominic Rhatigan

Clinics & Services

Pharmacy, Community Physiotherapy, Community Nursing, Community Mental Health, Dietetics, Chiropody, Dental Services, Radiology and a range of consultant clinics.

Clinics & Services 

Change of Address

It is very important that we hold a correct address and telephone number for you. If either of these changes, please notify us. You may change your address by notifying the Practice in writing and we would ask that you provide a valid proof of your new address with this information. Acceptable proof of address should be a recent council tax bill, recent utility bill, television license or an in-date lease or rental agreement.

Register with our practice

The practice is now accepting emergency patients only.  Information regarding all surgeries in your area can be obtained from NHS24 at www.nhs24.com or by telephoning the Health Authority Enquiries on 0800224488.

Repeat Prescriptions

Our patients are able to order repeat prescription items online. These items are listed on the right hand side of your repeat prescription computer slip.

Order prescriptions

Agree to the Practice Contacting you by Email

The Practice is considering new ways of contacting patients in order to decrease reliance on paper-based systems. To this end we would like to start collecting accurate email addresses for patients so that we may correspond in that way. We would like to make patients aware however that anything we send from the Lothian Network to a web-based address is no longer considered strictly secure. The sort of correspondence we would use email for would be routine recall letters and not sensitive health information, unless with the explicit consent of the patient.

If you would like to provide us with consent to contact you via email, please complete the consent form.

News & Announcements

Current Vacancies

There are always opportunities to join the excellent team here at the West End Medical Practice and the wider NHS .  Please click on the links below for the current clinical and non clinical … Read more >>

****FLU VACCINE****

FLU VACCINATION - PLEASE DO NOT CONTACT THE SURGERY FLU VACCINATIONS FOR SEASON 2020/21  ARE BEING ORGANISED THROUGH THE COMMUNITY PRIMARY CARE SUPPORT TEAM If you are an eligible patient, you … Read more >>

PHONE SYSTEM

TELEPHONE SYSTEM PLEASE ACCEPT OUR APOLOGIES IF YOU ARE HAVING TROUBLE ACCESSING THE SURGERY AT PRESENT, WE ARE RECEIVING AN EXTREMELY HIGH NUMBER OF TELEPHONE CALLS.  THE RECEPTION TEAM ARE WORKING … Read more >>

CORONAVIRUS UPDATE

Important Notice: If you think you have Coronavirus or been in contact with  an already confirmed case in the last 14 days, Please stay indoors and avoid contact with others for the next 7 … Read more >>

EXCITING NEWS

You can now join us on Twitter to keep up with all the latest surgery news join us @westendpractice Where you will find all local holiday and training day updates, as well as any changes … Read more >>

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Call NHS24 free on 111

Keep up to date with developments at the practice. Please subscribe to our eNewsletter.

West End Medical Practice

36 Manor Place
Edinburgh
EH3 7EB

Contact

Telephone: 0131 225 5220
Fax: 0131 226 1910

News & Announcements

  • Current Vacancies
  • Registration
  • ****FLU VACCINE****
  • PHONE SYSTEM
  • CORONAVIRUS UPDATE

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Covid - 19 Information

Latest News

The information regarding Covid 19 has changed significantly over the past few months.  Please visit www.nhsinform.scot for the latest news. 

The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

For region specific information and advice in:

  • England visit nhs.uk
  • Wales visit phw.nhs.wales
  • Scotland visit nhsinform.scot
  • Northern Ireland visit HSC
  • Ireland visit HSE

Further information and details of how to self-isolate are available on nhs.uk.

There is also a dedicated Coronavirus Helpline on
0800 028 2816

DO NOT come to the surgery if you think you may have coronavirus.
Call 111 in the first instance or GP Surgery on 0131 225 5220.

Patient Fit to Fly Letters

Any patient needing a Fit to Fly letter is advised
  • This is not a service given, ordinarily, in Scotland
  • A charge of £25:00 will be raised
  • You MUST complete a patient feedback/request form, from this website.  This to include both the airline and destination mandatory requirements
  • The request can take up to 96 hours to complete
  • The letter MUST be collected from the Practice, and cannot be emailed

 

Latest News

Telephone System Replacement

The Practice recognises the issues being faced with our current telephone system.  The Practice will have a new telephone system, digital telephone lines, a call queuing system, and a call recording system installed over the next 3 months.  This should significantly improve the access and fairness to getting answered by the Practice staff.  We will keep you informed on progress over the next few weeks.

Online Patient Registration

The Practice list is open.  The online registration service is now fully operational.  There is no need to contact the reception and ask for any forms.  Please see below to ensure you are in the Practice catchment area.  If it transpires that your address is not in the area, we will send a message, via the email contained within your application advising you.   To complete the online registration form please click here New Patient Registration Form

West End Medical Practice Catchment Area Development

To reflect and improve the services for our patients the catchment area has been revised, in consultation with the health board

For new patient registrations the new catchment area is as follows:

Craigleith Road along Comely Bank Road onto Raeburn Place, Deanhaugh Street, Kerr Street, Gloucester Street, Gloucester Lane, Wemyss Place, Albyn Place to North Charlotte Street onto Charlotte Square and South Charlotte Street to Princes Street, up Lothian Road to Fountainbridge, along Dundee Street to Western Approach Road to Roseburn Street, along Roseburn Terrace along Corstorphine Road up Murrayfield Road to Ravelston Dykes to Craigleith Rise, Ravelston House Park, Ravelston Heights continuing north to Queensferry Road rejoining Craigleith Road.

The practice will continue to serve our valued patients who live outside this new catchment area up and until you are moving home.

Information regarding all surgeries in your area can be obtained from www.nhsinform.scot/scotlands-service-directory/gp-practices or by telephoning the NHS Enquiries on 0800 22 4488.

Please contact the Reception Team on 0131 225 5220 for further information.

The online patient registration service, when next available, can be found by clicking here, https://www.westendmedicalpractice.co.uk/clinics-and-services/registering-with-the-practice/

Surgery Times

The surgery is open during the following times

Monday to Friday, excluding bank and public holidays , between 08:00 and 18:00

Emergency calls, or for housebound patients, can be made from 08:00

Calls for general clinical appointments can be made from 08:30

There is a reduced telephone answering service between 13:00 and 14:00.

Patient Appointments

All first appointments with clinicians will be over the telephone until further notice.

Without exception all face to face appointments with any clinician will be made by the clinician.

The administration team CANNOT make any appointments to see a clinician.

GP Surgery Working Practice

Why is the West End Medical Practice still working under restrictions?

If the Pandemic is over why are GP practices not open?

The pandemic is not over.  Our Practice has worked hard to provide a service throughout lock-down and continue to do so.  To protect everyone, we must maintain safe infection control and minimise unnecessary physical contact.

How are we working today?

All appointments are being triaged.  This helps keep you safe and makes sure the people with the greatest need are seen first.  We will see everyone in person who needs to be seen that way

What is triage?

The Practice partners have asked the administration staff to get as much information as possible so as an assessment can be made to decide who needs:

  • To be seen in person
  • A phone consultation
  • A video consultation, or
  • Help from a community pharmacy

Why do our receptionists ask personal questions?

Our reception staff is a vital part of the health care team and, under instruction from our partners, ask questions to direct you to the best support.  They are skilled in assisting with triage and treat all information confidentially.

I wanted to see my GP, so why am I seeing someone else?

Our practice now includes nurses, pharmacists, physiotherapists and phlebotomist.  This ensures that you see the right person at the right time more quickly.

What about emergencies

Always dial 999 in a life threatening emergency.  If you need help with minor injuries or urgent care when we are closed then please dial 111.

Where else can I get help?

Visit www.nhsinform.scot for advice on common symptoms and a list of local services or speak to your pharmacist first for advice on minor illnesses.

Call 111:

  • To schedule a minor injuries appointment
  • For urgent mental health advice and guidance

, or

  • If you’re too ill to wait for our practice, or your dentist, to open.

Please be patient

We are working under enormous pressure, but we are open and here if needed.  Please work together with us to make sure you get the right care, in the right place, at the right time by the appropriate health professional for your needs.

Have You Run Out of Medications?

If you have run out of your medications please contact your pharmacist in the first instance.  Your pharmacy can issue most medications on an emergency basis.  After that please make a request for your medications from the Practice website.

Pharmacy News

Local pharmacies continue to be open during the current restrictions.  Please contact them direct for local opening days and times.  A list of the local pharmacies can be found here Local Pharmacies.

The Doctors, Nurses, Administration and Practice team thank you for your continued support during these difficult and challenging times.

Data Protection

Please click on the link below for the latest Practice Data Protection Policy

Data Protection Policy

Patient Feedback

The team at the West End Medical Practice take our patients well-being seriously, and do all we can to make your experience with the Practice as stress free as possible.  Please click on this link Patient Feedback for further information.

NHS Data Sharing

We would like to reassure our patients that the proposed extraction of GP data by NHS Digital does NOT include any patients registered with the West End Medical Practice or in NHS Scotland.  NHS Digital provide services in England so are not able to access any data held in Scotland.  Further information on how NHS Scotland handles your personal information is on the NHS Inform website.

Change of Address

It is very important that we hold a correct address and telephone number for you. If either of these changes, please notify us. Please click on this link Change of Address to complete the change of address form.  

Change of Name and/or Gender

According to the Equality Act from 2010, you are allowed to change your name and your gender in your UK medical records, without having gone through the legal procedure of applying for a Gender Recognition Certificate. In order to change your gender, it is not necessary for you to transition physically, as long as you identify as the gender that you wish to change to. Please use this form as a means of advising the practice of a change of these personal details.  Please see our Online Patient Services pages for further information.