Welcome to West End Medical Practice
CORONAVIRUS (COVID-19)
LATEST NHS GUIDANCE – IF YOU HAVE A COUGH AND OR A TEMPERATURE PLEASE STAY AT HOME AND ISOLATE FOR 7 DAYS, DO NOT ATTEND THE SURGERY OR CONTACT NHS UNLESS YOUR SYMPTOMS HAVE WORSENED OR EXTEND PAST THE 7 DAYS.
PLEASE VISIT WWW.NHSINFORM.SCOT/CORONAVIRUS FOR FULL INFORMATION
Due to the current coronavirus situation, to ensure patient safety, the way we normally offer appointments has changed.
Due to the current coronavirus situation, to ensure patient safety, the way we normally offer appointments has changed.
Open access surgery is now a thing of the past. All consultations with a GP are now conducted as a telephone triage in the first instance and the GP will then decide if it is something we can deal with over the phone or if it is necessary to either see you in surgery or arrange a video call.
- Please do not come to the surgery if you have symptoms of coronavirus or may have been exposed. More information can be found HERE
- For all routine non emergency queries please call the surgery between after 8.30am any morning of the week, there are a limited number of calls each day so you may be asked to call back another morning.
- Once all routine calls are taken the Dr’s will only deal with emergency phone requests for the rest of the day.
- Nursing appointments and phlebotomy will also operate on a triage service, but patients should not attend if feeling unwell or have any cough/flu like symptoms.
- Please help us to keep our community safe. We are trying to minimise unnecessary trips to the surgery to protect both patients and staff. Please attend your appointment alone where possible and face coverings should be worn at all times.
- We will only accept requests for prescriptions using the online repeat medication ordering service leaving plenty of time for routine prescriptions.
- Housebound patients may still request home visits for urgent care and these will also be triaged by the Dr, we ask where possible these are requested as early as possible.
- The situation is constantly updating and further changes may need to be made in light of developments. We will endeavor to keep you updated on these. Please be patient and kind to our reception staff during this time. They are doing their best under enormous pressure.
Thank you for your understanding during these unprecedented times
With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. You’ll find a wealth of useful information covering a wide range of health issues along with links to other relevant helpful organisations.
The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do at nhsinform.scot
Use this service if:
- you think you might have coronavirus
- in the last 14 days you’ve been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on nhs.uk
- you’ve been in close contact with someone with coronavirus
Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.
In Scotland call your GP or NHS 24 on 111 out of hours.
- Scotland visit nhsinform.scot
Further information and details of how to self-isolate are available on nhs.uk.
Out of hours
Getting a Doctor out of normal surgery hours:
Telephone NHS 24 on 111
In an emergency call 999
Minor Injuries Unit
The Minor Injuries Unit at the Western General Hospital:
Open seven days a week from 9.00am to 9.00pm.
No appointment is necessary.
www.nhslothian.scot.nhs.uk
Doctors
Partners
Dr Dean G Pope MBChB (Edinburgh) 1986, DRCOG, FRCGP
Dr Kirsten Macdonald MBChB (Aberdeen) 1991, DRCOG, DFFP, MRCGP
Dr Catherine Smith MBChB (Glasgow) 2003, DRCOG, DFFP, MRCGP
Dr Rory OConaire BSc, MBChB (Aberdeen) 2005, MRCGP
GP Retainer
Dr Julia Tapsfield – On Maternity Leave
Salaried GP
Dr Emily Schofield – On Maternity Leave
Dr Claire Reeve
GP Registrars
Dr Alex Kitchen
Clinics & Services
Pharmacy, Community Physiotherapy, Community Nursing, Community Mental Health, Dietetics, Chiropody, Dental Services, Radiology and a range of consultant clinics.
Change of Address
It is very important that we hold a correct address and telephone number for you. If either of these changes, please notify us. You may change your address by notifying the Practice in writing and we would ask that you provide a valid proof of your new address with this information. Acceptable proof of address should be a recent council tax bill, recent utility bill, television license or an in-date lease or rental agreement.
Register with our practice
Registration for the practice is available, if you are living in the practice area you will be welcome to register, we are taking on 6 new patients per day, once this number is reached any further patients will either have to call the next day or contact another surgery within the area.
Please contact the Reception Team on 0131 225 5220 for further information. Information regarding all surgeries in your area can be obtained from NHS24 at www.nhs24.com or by telephoning the Health Authority Enquiries on 0800224488.
Repeat Prescriptions
Our patients are able to order repeat prescription items online. These items are listed on the right hand side of your repeat prescription computer slip.
Agree to the Practice Contacting you by Email
The Practice is considering new ways of contacting patients in order to decrease reliance on paper-based systems. To this end we would like to start collecting accurate email addresses for patients so that we may correspond in that way. We would like to make patients aware however that anything we send from the Lothian Network to a web-based address is no longer considered strictly secure. The sort of correspondence we would use email for would be routine recall letters and not sensitive health information, unless with the explicit consent of the patient.
If you would like to provide us with consent to contact you via email, please complete the consent form.
