THIS IS NOT TO BE USED FOR ANY CLINICAL/MEDICATION REQUESTS AND NO CORRESPONDENCE WILL BE ENTERED INTO WITH ANY SUCH REQUESTS
The team at the West End Medical Practice take our patients well-being seriously, and do all we can to make your experience with the Practice as stress free as possible.
The form below can be used for a number of reasons.
It can be used to tell us about anything you think we do well.
Equally, you may use this form to contact us about concerns or complaints. Mistakes can happen but misunderstandings are more common. Both need to be sorted out in a timely manner, so please speak with a member of the reception team or the Practice Manager initially. You may then wish to submit any complaints in writing.
Again, this form can be used if you have a request, e.g. a post Covid 19 recovery Fit to Fly letter, a copy of your notes etc.
If you are unhappy with the response about your treatment and would prefer to speak to someone not immediately involved in your care, you may contact the Complaints Officer, NHS Lothian Board, Waverley Gate, 2 – 4 Waterloo Place, Edinburgh EH1 13EG or Scottish Public Services Ombudsman, Bridgeside House , 99 McDonald Road, Edinburgh, EH7 4NS
Please complete the form below, all fields are mandatory.
THIS IS NOT TO BE USED FOR ANY CLINICAL/MEDICATION REQUESTS AND NO CORRESPONDENCE WILL BE ENTERED INTO WITH ANY SUCH REQUESTS