How to I register with the Practice?
Registration for the practice is changing, if you are living in the practice area you will be welcome to register on a Tuesday morning from 10am and a Thursday afternoon from 2.30pm.
This new registration process will commence on Tuesday 11th of February 2020.
We will register the first 15 patients at each session, once this number is reached any further patients will either have to return to the next session or contact another surgery within the area.
Please contact the Reception Team on 0131 225 5220 for further information. Information regarding all surgeries in your area can be obtained from NHS24 at www.nhs24.com or by telephoning the Health Authority Enquiries on 0800224488.
How do I request a House Call ?
These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call 0131 225 5220. You must give the receptionist as much information as you can, this is very helpful to the Doctor so he/she can assess the nature of your condition. The receptionist will pass these details to the Doctor who is on call. The Doctor will then contact you to discuss your request. It is important that you give the receptionist your contact number.
Please help us by requesting any house calls before 10am.
Can two or more people use one appointment to see the Doctor?
No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.
What happens if I am late for my appointment with the Doctor or Nurse?
If you are late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will need to re-appoint, after that day.
Why can’t I see my Doctor of choice sooner?
This is because either your Doctor of choice is on holiday or absent due to ill health, or more frequently some Doctors may have a higher demand rate from some patients to be seen by that Doctor.
How to I arrange an appointment to see the Nurse?
You can do this either by phoning the appointment line on 0131 225 5220 or in person at the reception desk you can pre-book a Nurses appointment up to eight weeks in advance if you wish.
How long must I wait for my Prescription?
Your repeat prescription will be available for collection after two full working days. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.
Where can I obtain HC2 certificate?
(this is for people who are entitled to full help with NHS charges which includes free NHS prescriptions).
- By calling 0845 610 1110 .
- At your local dental surgery.
- Download HC2 Leaflet
How to I make a complaint?
If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.
Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?
We are unable to enter into any communications of a medical nature this is to protect patient confidentiality. For medico-legal reasons we require a signed mandate by the patient in relation to any information held concerning their medical records.
How do I access and get to see my Medical Records?
Please place this in writing to the Practice Manager, who will then contact you and explain our procedure. Please bring at least two forms of identification with you.